Where is the Proctortrack access code?

The code for your onboarding profile and the final exam are located just above the recording of you towards the bottom right corner of your screen, only after you have submitted your face scan, photo ID, and room scan (final exam only). 

The access code for onboarding and the final exam ARE different. 


How do I access my Canvas account?

Students are sent a course invitation via email when a new packet is issued.  Within the email click on "Get Started" to create a new NLC/DA Canvas account. If the student has previously purchased a packet and the Canvas account is already established, click on NLC/DA Canvas Website to login to the Canvas account. 


What do I do with my packet(s) after it is complete?

Once a packet is complete it will need to be returned to one of our offices for scoring and course completion.

After hours drop off is available ONLY at the Layton and SLC office. 

Layton Office (drop off or mail)

Northridge Learning Center
2431 N. Hill Field RD.
Layton UT, 84041

Salt Lake City Office (drop off only)

Northridge Learning Center
140 West 2100 South, Ste. 100
Salt Lake City, UT 84115

West Jordan Office (drop off only) 

Northridge Learning Center
1561 West 7000 South
West Jordan, UT 84084


Why is a Canvas quiz telling me it is locked?

Reviews on Canvas have a required practice quiz that will need to be submitted before the review 1 or 2 will be unlocked.  


How do I take my Proctortrack Onboarding Quiz?

Video Tutorial

Step-by-step PDF - view page 32 for exam code location


How do I take my final exam?

Final exams are proctored on Canvas using Proctortrack. Students must submit an onboarding profile for approval before being able to take the final exam. 

For more details please click on Testing Process


What if I did not pass my final exam the first time?

If you do not pass your final exam with 60% or higher you will need to purchase a retest. You will then need to wait 24-hours before you can retake your final exam. During this 24 hour period you are encouraged to review your packet and reviews on Canvas. 

If you do not pass your final exam a second time it is required, you meet with a tutor before you can be issued a third attempt. Tutoring sessions are $25 an hour along with another retest


How long do I have to complete my packet(s)?

Please note that you will have 90 days, from the date the packet was issued, to complete the packet(s) and required online assignments. 


What if my due date lands on a weekend or on a date the office is closed?

Your packet due date will default to the next business day. If your due date is on a Saturday or Sunday. Your due date will default to Monday. If your due date is on a date NLC/DA is closed. Your due date will be the next business day NLC/DA is open.


Can I still complete my packet after my due date? 


Yes, but you will need to purchase an extension. This can be done online by clicking on High School Packets then selecting Extensions for the subject you are taking. You will then have 30 days from the date of purchase to complete your course. 


How many packets can I have at once?

Students are able to have 1 up to 4 packets out at a time. Packets purchased the same day will have the same 90 day due date. 


When will my credit reflect on my transcript?

Once NLC/DA has completed your course(s). Your school registrar will receive a transcript reflecting all completed courses within 24-48 hours.  


What do I do if I did not receive my Canvas Invitation?

Email with your name, DOB and packet name and section requesting another invitation and we will get that resolved.


How can I get my password reset if I have submitted a forgot password on Canvas and have still not received an email.

Email with your name, DOB and we will help get that resolved. Also, verify you are at the correct website