NLC/DA FAQ
How do I access my Canvas account?
Students are sent a course invitation via email when a new workbook is issued. Within the email click on "Get Started" to create a new NLC/DA Canvas account. If the student has previously purchased a workbook and the Canvas account is already established, click on NLC/DA Canvas Website to login to the Canvas account.
What do I do with my workbook after it is complete?
Once a workbook is complete it will need to be returned to our Layton or Salt Lake Campuses. Face masks are required at all Campuses.
Layton Office (drop off or mail)
Northridge Learning Center
2431 N. Hill Field RD.
Layton UT, 84041
Salt Lake City Office (drop off only)
Northridge Learning Center
140 West 2100 South, Ste. 100
Salt Lake City, UT 84115
West Jordan Office (drop off only)
Northridge Learning Center
1561 West 7000 South
West Jordan, UT 84084
Why is a Canvas quiz telling me it is locked?
Some Canvas quizzes have a prerequisite that must be completed before students can access the next quiz. The best way to prevent a quiz from being locked is to take each quiz sequentially in the MODULES of the course.
How do I take my Proctortrack Onboarding Quiz?
Step-by-step PDF - view page 32 for exam code location
How do I take my final exam?
Students are now able to take their final exam through Proctortrack on Canvas at a time that is most convenient to them through Proctortrack. The student will go into their NLC/DA course and complete the required modules on the course homepage. There is a ONE TIME required onboarding quiz that will need to be approved before taking their first exam with Proctortrack. This approval can take 4-8 hours to process. Students will receive an email notification once it is approved or denied and provide the reason. For more details please click on Testing Process.
What if I did not pass my final exam the first time?
If you do not pass your final exam with 60% or higher you will need to purchase a retest. You will then need to wait 24-hours before you can retake your final exam. During this 24 hour period you are encouraged to review your workbook and reviews on Canvas.
If you do not pass your final exam a second time it is required, you meet with a tutor before you can be issued a third attempt. Tutoring sessions are $25 an hour along with another retest.
How long do I have to complete my course?
Please note that you will have 90 days, from the date the course was issued, to complete the course workbook and all online assignments. This includes all courses purchased on that specific date.
What if my due date lands on a weekend or on a date the office is closed?
Your workbook due date will default to the next business day. If your due date is on a Saturday or Sunday. Your due date will default to Monday. If your due date is on a date NLC/DA is closed. Your due date will be the next business day NLC/DA is open.
Can I still complete a workbook if it is over the due date stamped on my workbook?
Students are able to extend their workbook one time for an additional 30 days from their stamped due date for $15.
*If you are needing additional time outside the 120 days please email info@nlcda.com with your name, date of birth and workbook(s) in reference and we will be in contact with you.*
How many workbooks can I have at once?
Students are able to have 1 up to 4 workbooks out at a time.
When will my credit reflect on my transcript?
Once NLC/DA has completed a course. The credit is then sent to the school via email. The school's registrar will then update the students transcript reflecting their credit earned from NLC/DA.
What do I do if I did not receive my Canvas Invitation?
Email info@nlcda.com with your name, DOB and workbook requesting another invitation and we will get that resolved.
How can I get my password reset if I have submitted a forgot password on Canvas and have still not received an email.
Email info@nlcda.com with your name, DOB and we will help get that resolved.