If your student withdraws from the course and returns the coursebook, the coursebook and testing fees will be refunded. A restocking fee of $10 will be deducted from your refund.
Coursebooks that have been written in cannot be refunded.
If the wrong coursebook is purchased, it can be exchanged at no charge, so long as the coursebook has not been written in. If the coursebook has been written in, there will be a $15 charge for the correct coursebook.
When a coursebook is lost, stolen or damaged there will be a $15 replacement charge.